Frequently Asked Questions

Unlock all the answers you seek in our FAQ section – your gateway to clarity and confidence.

What payment options do you accept?

Currently we take cash and e-transfers only

What happens if my unit is broken into?

The property is equipped with surveillance cameras and all storage units are prepped with client supplied locks. We highly recommend that our clients consider obtaining contents insurance for added protection while their belongings are in storage.

When can I access my unit?

24 hrs / 7 days a week

What can I NOT store?

Illegal Firearms and Ammunitions. If a gun, or any type of firearm, is owned through illegal means, you are not allowed to keep it in a storage unit.
Explosives
Illegal items
Illegal Drugs
Hazardous and Toxic Chemicals
Flammable items
Perishable food items
Live pets/animals

If you are unsure of what you cannot store, send us an email or text.

Can I get deliveries sent there?

Yes, please contact us to coordinate deliveries.

Is there climate control?

Our units are situated outdoors and do not feature climate control.

What is the cancellation policy?

You can cancel at any time before your next month’s rent is due.

How do I cancel my lease agreement?

To initiate a cancellation, please provide written notice. Text messages are an acceptable form of communication for this purpose. Ensure to include the name on your lease and the date of departure.

Do you prorate my unused rental in case of cancellation?

We do not offer prorated payments. Your unit rental is for the entire month. To optimize your rental, you can plan your departure for the final day of your lease term.

What is the size of the storage container?

8ft wide by 20ft deep

What size vehicle can I bring onto the premises to Move-In?

All vehicles up to 26 feet straight trucks and smaller vehicles, will fit without issue.

Can I pick which unit I want?

You can select from all units that are available at that time.

I forgot my keypad code to enter the premises. What do I do?

You can call or text management to gain access.